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Have a question or need help? Reach out to us anytime — we’re happy to assist. Please allow up to 24 hours for a response.

Frequently asked questions

You’ll upload your photo and choose a design style. You’ll be able to preview your keepsake before checkout, and every design is personally reviewed before it’s created to ensure it looks just right.

Yes. You’ll see a live preview of your personalized design before production. This helps make sure everything feels right before your item is created.

Each item is made to order, so processing times may vary. Most orders are processed within 1–3 business days. Please check each product description for the specific processing time.

Clear, well-lit photos with your pet’s face visible work best. We automatically enhance your image for high quality print once you place your order!

Because each piece is custom-made, we’re unable to accept returns on personalized items. If there’s ever an issue with your order, please contact us and we’ll make it right.

No. Our keepsakes are made to honor any beloved pet—dogs, cats, and all companions.

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Frequently asked questions