Frequently asked questions
How does personalization work?
You’ll upload your photo and choose a design style. You’ll be able to preview your keepsake before checkout, and every design is personally reviewed before it’s created to ensure it looks just right.
Can I see my design before it’s made?
Yes. You’ll see a live preview of your personalized design before production. This helps make sure everything feels right before your item is created.
How long does it take to receive my order?
Each item is made to order, so processing times may vary. Most orders are processed within 1–3 business days. Please check each product description for the specific processing time.
What kind of photo works best?
Clear, well-lit photos with your pet’s face visible work best. We automatically enhance your image for high quality print once you place your order!
Do you accept returns or refunds on personalized items?
Because each piece is custom-made, we’re unable to accept returns on personalized items. If there’s ever an issue with your order, please contact us and we’ll make it right.
Is this only for dogs?
No. Our keepsakes are made to honor any beloved pet—dogs, cats, and all companions.
